Guides

Your account

Your account is your own sign-in: your name, email address and password. This page covers changing them, getting back in if you forget your password, sending us feedback, and signing out. Anyone can do all of this; no permissions are needed.

Your name menu

Your name (or your email address, if you haven't entered a name) is at the top right of every page. Click it to open your menu.

The top of the menu shows the email you are signed in with and your company's name. Below that are Your account, Change email and Change password. Administrators also see Users and Company settings (see Company administration). Logout is at the bottom.

Setting your name

Your name is what colleagues see against the work you do, such as the work-order lines you kitted. If you leave it blank, they see your email address instead.

1. Open your name menu and click Your account.
2. Fill in First name and Last name.
3. Click Save. You'll see "Your name has been saved."

An administrator can also change your name from the Users page.

Changing your email address

You sign in with your email address, so changing it is a two-step process. The new address must be confirmed before it takes effect. This stops a typo from locking you out.

1. Open your name menu and click Change email (or click change it on the Your account page).
2. Enter your New email and your Current password.
3. Click Send confirmation. BOMs Away emails a link to the new address.
4. Open that email, click the link, then click Confirm new email. You'll see "Your email address has been updated."

Until you click the link, your old address keeps working. From then on, sign in with the new one.

Things to know:

• The link expires after 24 hours, and it stops working if you change your password first. If it has expired, start again.
• Each email address can belong to only one BOMs Away account. If the new address is already in use, you'll see "Another account already uses this email."
• If the confirmation email doesn't arrive, check your spam folder and that you typed the address correctly, then send it again.

Changing your password

1. Open your name menu and click Change password (or click Change your password on the Your account page).
2. Enter your Old password, then your New password twice.
3. Click Change password.

Your new password must:

• be at least 8 characters long
• not be too similar to your name or email
• not be a commonly used password
• not be all numbers

You stay signed in on the device you used. Any other browser or device where you were signed in is signed out and will need the new password.

Forgotten your password

1. On the Log in page, click Forgot password?
2. Enter your email address and click Send reset link.
3. Open the email and click the link.
4. On Set a new password, enter your new password twice and click Change password.
5. Click Log in and sign in with your new password.

For your security, the page after step 2 says a link is on its way whether or not that address has an account. If nothing arrives, check your spam folder and that you used the address you sign in with.

Each reset link works only once and expires after a few days. If you see Link expired, click Request a new link.

Administrators can't see or set your password. If you have lost access to your email as well, ask a company administrator to invite a new address for you. It will be a new account, so they will need to set its permissions again.

Sending feedback

Once you are signed in, a feedback button in a corner of every page lets you report a problem, suggest an improvement or vote on other people's ideas. If you don't see it, email help@bomsaway.com instead.

Your feedback goes to the BOMs Away team, not to your company's administrators.

Signing out

Open your name menu and click Logout. You return to the Log in page.

On a shared computer, always sign out when you finish. Closing the tab alone doesn't sign you out.